Your objective
The service desk hears that the application is slow or hangs, the infrastructure dashboards say everything is fine, and complaints bounce between teams and suppliers.
What this service delivers
Every custom application needs monitoring that knows the application
How we help
We instrument the application, add synthetic journeys from outside and inside your network, and connect what users experience to the application, database and hosting underneath.
What your team gains
Problems picked up when users start to notice them, with the layer that causes them already identified.
Begin with one application
We start with one application: map the journeys that matter, instrument it, measure for a few weeks and report the causes and what to fix first.
Designed for lasting value
What your organisation gains
Application performance monitoring that measures what your users experience and points to the cause, so problems get fixed instead of discussed.
Causes, not symptoms
A complaint is traced to the layer that causes it: the application, the database, the network or the hosting.
Earlier warnings
Alerts fire when users start to notice, so a problem can be picked up before it reaches the service desk.
The right tool per application
Application Insights, New Relic or our own tooling, chosen per application. We do not resell licences for any of them.
A focused first engagement
Start with one application
We pick one application that matters, map its journeys and measure for a few weeks, without changing how it works.
Talk to a monitoring specialistWhat your team receives
A clear view of where the time goes, what causes the complaints and what to fix first.
- The user journeys and transactions that matter, written down
- Instrumentation and synthetic journeys for one application
- Alerts routed to the team that can act
- Dashboards for the service desk and for management
From recent work
The network got the blame. The disk was the cause.
Two recent investigations. We do not name the clients.
For one client a report dashboard was slow and the network gateway was suspected. Measured journeys from inside and outside the network traced it to a virtual machine hitting its storage throughput limit. For another, recurring one-hour hangs were matched to one faulty component across dozens of user reports, and an alert now catches the error within about two minutes.
Measure first, then decide
Masterminds monitoring principle
How we work with you
From a first measurement to monitoring your team relies on
Generic metrics show that a server is busy. Monitoring built for the application shows which user step is slow, why, and since when.
Map the journeys that matter
With the business and the service desk we choose the user journeys and transactions that must work, and agree what slow means for each of them.
Instrument and measure
APM agents or OpenTelemetry in the application, custom events for the business steps that generic metrics do not see, and synthetic journeys that measure what a user experiences even when nobody is logged in.
Alert and report
Alerts on symptoms users notice, routed to the team that can act, and reporting per audience: a working view for the service desk and a short one for management.
Talk to a specialist
Find out why your application is slow
Tell us which application worries you and what users notice. A monitoring specialist will help you decide where to measure first.
A direct conversation about one application and what its users experience.